Returns & Exchanges
At Nails Inc London, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unused and unopened products within 30 days of receipt for a full refund.
Check Eligibility
Ensure your items are in their original packaging, unopened, and were purchased directly from our official website within the last 30 days.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return and generate a return authorization.
Pack and Ship
Securely package your items to prevent damage during transit and attach the provided shipping label to the outside of your parcel.
Receive Refund
Once our warehouse team inspects your return, a refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing